She conferences in the community
Pharmacy, transport, the specialist's front desk: she three-way calls them into the member's call and settles it live.
No integration. Just the phone.
The AI Care Manager
Meet Florence.
Care management that never sleeps.
A 24/7 care manager for Health Plans and Health Systems. She calls your members, remembers every call, and writes it all back to the chart. Zero IT lift.
No API project. No integration. She starts on the calls you can't get to.
Florence
AI Care Manager
Enter your number and Florence rings you for a live check-in.
Connecting…
Live demo. Florence calls your phone.
Built for
Health Plans
Health Systems
Specialty Care
ACOs & Value-Based Care
Transitional Care
Our position
We agree. Care management needs more relationships.
Some of the calls are routine. Some of the work is not calling. We’re automating that.
Routine calls
Florence
- Appointment reminders
- Welcome calls
- Refill coordination
- Routine check-ins
Work that isn’t calling
Florence
- Writing the note
- Phone tag
- Scheduling and rescheduling
- Consent and intake paperwork
Relationships
Your care managers
- High-risk members
- Hard conversations
- Trust built over months
- Any call she hands off
The hours come back to your care managers.
What Florence does
A care manager, not a chatbot.
Three things set her apart. All three are why there's zero IT lift.
She knows the whole record
The member's history comes from the health information exchanges you already belong to. She's briefed before she dials.
No EHR integration project.
She documents it herself
A browser agent signs into your EHR and writes the note the way a nurse does, clicks and all.
No API build.
Every other platform starts with an integration project. Florence starts with a phone call. She is the only care manager with zero IT lift.
Product suite
What Florence runs.
The whole program, one care manager. Every touchpoint documents back to the chart automatically. This is where she is today, and where she's growing.
Onboarding & enrollment
- Welcome & introA first hello from Florence and your org.
- ConsentCaptures and documents consent to enroll.
- Onboarding setupIntake details and preferences.
- SchedulingBooks appointments, inbound or outbound.
Engagement & check-ins
- Check-insRoutine calls, tuned to risk and care model.
- CCMChronic Care Management touchpoints.
- TCMTransitional Care Management after discharge.
- RemindersConfirms visits, reschedules on request.
Care programs
- AWVAnnual Wellness Visit outreach and prep.
- SDOHScreens for social needs and addresses them.
- TOCCoordinates transitions between settings.
- Healthy habitsCoaching on screenings, tests, and habits.
Clinical events
- Discharge follow-upFollow-up and instructions after a stay.
- MaternityPrenatal and postnatal check-ins.
- QualityCloses gaps tied to quality measures.
- Med refillsCoordinates refills before they run out.
Coverage
- Medicaid eligibilityRedetermination, eligibility checks, work requirements.
- Room to growMore coverage and benefits workflows ahead.
Memory
Florence remembers.
Every call starts where the last one ended. Florence knows the chart, and the things the chart leaves out.
Support network
Caregiver
PCA / home health
Family & marriage
Pets
Daily life
Birthday
Preferred time of day
Living situation
Mobility
Safety at home
DME
Health & directives
Mental health
End-of-life wishes
Power of attorney
Healthcare proxy
So the next call opens with the new walker, the daughter's Sunday visit, the dog, by name.
A careful rollout
You earn trust in Florence one call at a time.
Florence doesn't arrive all at once. She takes on more only as fast as your team is comfortable.
-
01
Documentation & phone tag
She writes the notes from your team's calls and runs the phone tag. When a member picks up, your care manager takes the call.
-
02
The basic calls
Reminders, confirmations, welcome calls, routine check-ins. Every conversation reviewed.
-
03
CCM & TCM, human in the loop
She takes on chronic and transitional care touchpoints. Your care managers review, and can step in at any point.
Florence enhances your care managers, never replaces them. High-risk calls and relationships stay human. Her job is to give your team time for both.
Why it matters
Reach every member. Bury no nurse.
24/7
The whole panel covered, nights and weekends, no added headcount.
Weeks
From kickoff to live calls. Nothing to integrate first.
100%
Of her calls documented back to the EHR.
Trust & safety
Built for healthcare from the first call.
Guardrails first. A human can always see, review, and step in.
Human in the loop
Care managers review her calls and can step in any time. High-risk members stay with your team.
Everything documented
Nothing happens off the record. Every call is written back to the chart.
Scope you control
You choose the members, programs, and calls she handles. Change it any time.
Clinical-grade data
Record access held to healthcare's privacy and security standards.
Getting started is easy
See Florence take a call.
Give us a slice of your panel. No IT project to find out.
or email hello@hireflorence.com